SAP Knowledge Base Article - Public

3285714 - Product data in Ticket data source

Symptom

Report based on Ticket data source shows only few products rather then all associated to it

Environment

Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics.
  2. Go to Design Reports.
  3. Search and Open your report based on Ticket data source.
  4. Here you may notice that only few Products related to Ticket are displayed.

Cause

Data Source "Ticket" will only display the product which has main indicator, that is the reason you see only one main product not other products which are associated in the ticket.

Resolution

Kindly use other data source like "Ticket Registered Product - CRMSRQRPB" to display all the products

Keywords

KBA , crmsrqrpb , product , indicator , ticket data source , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer add-ins all versions