SAP Knowledge Base Article - Public

3285859 - Country/Region behavior in Dropdown lists when Inactive

Symptom

When Country/Region is inactive, the option in the dropdown list in National ID portlet shows the Country/Region Code, but in the Address Portlet won't show the country at all, or show the ISO Code.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Success Factors - Employee Central

Reproducing the Issue

  1. Go to National ID portlet;
  2. Add National ID information;
  3. In the dropdown list, the inactive country code is shown: 

  1. Go to Address portlet;
  2. Add new address;
  3. In the dropdown list, the inactive country does not show at all OR it shows de country code.

Resolution

The expected behavior, when Country/Region is INACTIVE is:

National ID Portlet behavior is: The ISO code for this country will always be shown. If you don't need this country show in the dropdown anymore, you may disable the configuration in country specific data model.

Address Portlet behavior is: The ISO code for this country will be shown if there at least one history record is active, even if the current one is inactive. If there is not an active record, then the country won't be shown in the dropdown list at all. 

Keywords

country/region inactive, national id country,  address country, country dropdown list , KBA , LOD-SF-EC-PER-NAT , National ID - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

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