After withdrawing from a class that is associated with a scheduled program, the learner receives the class cancelation notification (SystemScheduleCancellationNotification) instead of the withdrawal notification (SystemUnenrollmentNotification).
This issue only happens when withdrawing from class that is part of a scheduled program. Email notifications are sent correctly when withdrawing from a class that isn't part of a program. This isn't dependent on the Course Home setting.
SAP SuccessFactors Learning
KI2211, program, scheduled, notification, not, received, incorrect, SystemScheduleCancellationNotification, withdrawn, withdraw, LRN-138218, INC1920564 , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-PRO , Programs , Known Error
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