SAP Knowledge Base Article - Preview

3285930 - Scheduled Program - Incorrect Withdrawal Notification Being Received

Symptom

After withdrawing from a class that is associated with a scheduled program, the learner receives the class cancelation notification (SystemScheduleCancellationNotification) instead of the withdrawal notification (SystemUnenrollmentNotification).

This issue only happens when withdrawing from class that is part of a scheduled program. Email notifications are sent correctly when withdrawing from a class that isn't part of a program. This isn't dependent on the Course Home setting.  


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning 2211

Keywords

KI2211, program, scheduled, notification, not, received, incorrect, SystemScheduleCancellationNotification, withdrawn, withdraw, LRN-138218, INC1920564 , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-PRO , Programs , Known Error

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