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3286197 - CJK (Chinese/Japanese/Korean) characters or custom (user) fonts are not displayed correctly in Web Intelligence charts when exporting to Excel or PDF in SAP BusinessObjects 4.3 Support Pack 02 or later version


  • In exported Excel or PDF file, chart titles, labels or legends with CJK (Chinese/Japanese/Korean) characters or custom (user) fonts are not shown correctly.
  • Instead of the Asian characters an empty square box character is shown in the charts.
  • Instead of the custom fonts a fallback font is used in the charts.



  • SAP BusinessObjects Business Intelligence Platform 4.3 Support Pack 02+
  • Web Intelligence (WebI)
  • UNIX (AIX, Linux, Solaris) environment


bi 4.3, webi, chart, charts, legend, title, font, missing, not shown, rectangle, empty, square box, asian, cjk, chinese, japanese, korean, double-byte character, garble, garbled, display, ttf, Simsun, Gothic, Mincho , KBA , BI-RA-WBI , Web Intelligence , Problem

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