SAP Knowledge Base Article - Preview

3286216 - Promotion Status not reflecting in backoffice upon Publish or Undeploy

Symptom

The status is not reflecting correctly after publish/undeploy the promotion rule from backoffice. As a result undeploying a published promotion rule doesn't change it to 'Inactive' status. This happens particularly after the data migration after the commerce upgrade or manually update of the rule.


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Product

SAP Commerce Cloud all versions

Keywords

promotion rule, drool, kie container, rule engine , KBA , CEC-COM-ADM-PRO , Promotion , Problem

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