SAP Knowledge Base Article - Public

3286242 - Error while retrieving tenant information - S/4HANA Cloud


  • You are using a 3 System Landscape
  • You are using embedded SAP Anlytics Cloud.
  • You are trying to access "Manage KPIs and Reports" app
  • You are trying to access any standard application type SAP Analytics Cloud story.
  • You are receiving error message "Error while retrieving tenant information."


S/4HANA Cloud


Embedded SAC is connected to client 100 of the development system. 

You are very likely using the Development Tenant.

You should be using the Customizing Tenant instead.


KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem


SAP S/4HANA Cloud all versions