SAP Knowledge Base Article - Public

3286242 - Error while retrieving tenant information - S/4HANA Cloud

Symptom

  • You are using a 3 System Landscape
  • You are using embedded SAP Anlytics Cloud.
  • You are trying to access "Manage KPIs and Reports" app
  • You are trying to access any standard application type SAP Analytics Cloud story.
  • You are receiving error message "Error while retrieving tenant information."

Environment

S/4HANA Cloud

Resolution

Embedded SAC is connected to client 100 of the development system. 

You are very likely using the Development Tenant.

You should be using the Customizing Tenant instead.

Keywords

KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem

Product

SAP S/4HANA Cloud all versions