Symptom
- 3 System Landscape is being used.
- Embedded SAP Analytics Cloud is in use.
- There is an attempt to access the "Manage KPIs and Reports" app and any standard application type SAP Analytics Cloud story.
- An error message is being received: "Error while retrieving tenant information."
Environment
SAP S/4HANA Cloud Public Edition
Resolution
Embedded SAP Analytics Cloud is connected to client 100 of the development system.
It is very likely that the Development Tenant (D/080) is being used. The Customizing Tenant (D/100) should be used instead.
Keywords
Embedded SAP Analytics Cloud, Manage KPIs and Reports, Retrieving Tenant Information, Development Tenant, Customizing Tenant , KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem
Product
SAP S/4HANA Cloud Public Edition all versions