SAP Knowledge Base Article - Public

3286242 - Error while retrieving tenant information - S/4HANA Cloud Public Edition

Symptom

  • 3 System Landscape is being used.
  • Embedded SAP Analytics Cloud is in use.
  • There is an attempt to access the "Manage KPIs and Reports" app and any standard application type SAP Analytics Cloud story.
  • An error message is being received: "Error while retrieving tenant information." 

Environment

SAP S/4HANA Cloud Public Edition

Resolution

Embedded SAP Analytics Cloud is connected to client 100 of the development system.
It is very likely that the Development Tenant (D/080) is being used. The Customizing Tenant (D/100) should be used instead.

Keywords

Embedded SAP Analytics Cloud, Manage KPIs and Reports, Retrieving Tenant Information, Development Tenant, Customizing Tenant , KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem

Product

SAP S/4HANA Cloud Public Edition all versions