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SAP Knowledge Base Article - PreviewSymptom
You are viewing the Ticket History data source (SEODSRQHHB) or a report based on it. You are reviewing changes done to specific tickets. For example, let us take the "Status" characteristic. You add the fields Status, Start Date and End Date to the view.
You can see the different status of the ticket with the corresponding time stamps, however you may also see the same status for different time stamps, for example status A for 01.01.2022 to 10.01.2022 and then again status A from 10.01.2022 until now. You are wondering why there are separate entries even though the status was not changed on Jan 10th.
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Environment
SAP Cloud for Customer
Product
Keywords
ticket history, duplicate entries, wrong content, wrong data, missing, data source, business analytics, reporting, redundant entries , KBA , LOD-CRM-SRP , Service Request Processing , How To
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