SAP Knowledge Base Article - Public

3286955 - Contact card not appearing for Hiring Managers - Onboarding

Symptom

Contact card not appearing in the Onboarding Dashboard for new hires, just Hiring Managers.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

In New hire/Onboardee perspective follow the below steps:

  1. Log in the instance;
  2. Access Onboarding Dashboard;
  3. See that next to Hiring Manager no Contact Card is displayed.

Cause

Job title and location for new hire was removed from onboarding dashboard as Contact Card shows job title and location. But onboarding user is not supported in Contact Card.

Resolution

As workaround Job title and location is displayed in new hire details page. New hire details page can be reached from dashboard by clicking on details link next to new hire. 

Keywords

onboarding, contact card, quick card, obx, new hires, hiring manager , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions