3287030 - How to provide system access when reporting AskHR issues?

You have an issue in AskHR and would like to report a case for support.

• SAP SuccessFactors HCM suite
  • Employee Central Service Center (AskHR)

In order to investigate the root cause of your issue please provide access to the following systems:

--Environment--

SuccessFactors Details:

• Company ID
• Support User (How to Grant Support Access to SuccessFactors Support Staff)

C4C account details: 

• C4C URL- https://myXXXXXX.crm.ondemand.com/
• Username and Password- Please keep the credentials in the Remote Logon Depot  (if you're not familiar with that process, please inform that to the processor of the case later)

BTP account details: 

• URL of the Sub-Account- https://account.hana.ondemand.com/cockpit/#/globalaccount/avatarCloudOperations/neosubaccount/XXXXXXXX-XXXX-XXX-XXXX-XXXXXXXXXXX/members
• Grant sub-account access to the processor of the ticket by adding case processor ID and S0017202508 to the tenant as explained in the following KBA: 2710689 - How to Grant SAP Business Technology Platform (BTP) Access to SAP Product Support for ASK HR Application?

--Symptom--

Full description of issue

--Steps to Reproduce--

• Screenshots of the issue along with the navigation steps
• User with AskHR access to reproduce the issue- Any user able to reproduce the error in AskHR
• Explicit written Permission for SAP to replicate the issue

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