SAP Knowledge Base Article - Public

3287125 - Manual adjustment import with Arabic comments are displayed as ? in the UI

Symptom

Manual adjustment import with Arabic comments are displayed as '?' in the account postings UI after upload

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Import and Export
  2. Select Import >Time Account Detail
  3. Choose the file with details on manual adjustment and Arabic comments
  4. click on import
  5. Check the Account postings under Administer Time UI >Time Accounts
  6. Arabic comments are displayed as "?"

Cause

Non-English language and special characters are not supported by general csv file format

Resolution

Follow the instructions below to import the file,

File Preparation:

  1. Open your CSV file (with the one that has the non-English Unicode)
  2. select File (top-left)
  3. select Save As
  4. Select a location where you wish to save the file
  5. Then go to Save as type and select CSV UTF-8
  6. Then Save

File Import:

  1. Navigate to Import and Export
  2. Select Import >Time Account Details
  3. Choose the file
  4. select File Encoding>Unicode (UTF-8)
  5. click on import

Keywords

non English comments in ?, Arabic comments ?, Arabic comments are replaced by ?, import Arabic comment, import Arabic remarks, manual adjustment import. , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , LOD-SF-EC , Employee Central , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central 2205