SAP Knowledge Base Article - Public

3287135 - The Assign Responsible Group rule shows unassigned - Onboarding

Symptom

Assign responsible group rule shows unassigned when we have rules created for onboarding and offboarding.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

When creating rules to assign a responsible group for reviewing New Hire data or Employee data during both onboarding and offboarding, the rule appears as unassigned. Attempting to assign the rule results in the following message:

This rule cannot be assigned explicitly. The system selects a responsible group for New Hire Data Review or Employee Data Review. IMPORTANT: Please ensure there is only one instance of the rule available in the system. If multiple rules are found, none of the rules will be executed.

Resolution

Despite the rule displaying as unassigned, the configuration will function correctly. However, it is not possible to have two rules for the same process type, such as onboarding or offboarding. 

See Also

3192664 - [Onboarding] Assign responsible group rule not working for Offboarding

Keywords

Assign responsible group, onboarding , offboarding , unassigned , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions