Symptom
Assign responsible group rule shows unassigned when we have rules created for onboarding and offboarding.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
When creating rules to assign a responsible group for reviewing New Hire data or Employee data during both onboarding and offboarding, the rule appears as unassigned. Attempting to assign the rule results in the following message:
This rule cannot be assigned explicitly. The system selects a responsible group for New Hire Data Review or Employee Data Review. IMPORTANT: Please ensure there is only one instance of the rule available in the system. If multiple rules are found, none of the rules will be executed.
Resolution
Despite the rule displaying as unassigned, the configuration will function correctly. However, it is not possible to have two rules for the same process type, such as onboarding or offboarding.
See Also
Keywords
Assign responsible group, onboarding , offboarding , unassigned , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem
SAP Knowledge Base Article - Public