Symptom
The partner extract has been enabled in Learning, however the partner extract file has not been received.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to System Administration >
- Configuration >
- System Configuration >
- PARTNER_EXTRACT >
- Notice that the Partner extract has been enabled.
Cause
After the extract is enabled, the extract must be validated before the extract is delivered. For first time enablement of the extract, this can take up to 7 days to complete.
Resolution
Please allow 7 days for extract to be received after enabling the Partner Extract. If the extract is not received within 7 days, please raise a support ticket for further investigation.
Keywords
lms, learning, SuccessFactors, sf, partner, extract, enabled, enablement, delivered, received, file, viva , KBA , LOD-SF-LMS-DSE , Data Service Extracts , LOD-SF-LMS , Learning Management System , Problem