SAP Knowledge Base Article - Public

3287312 - LMS Partner Extract has been enabled but extract file not received

Symptom

Partner extract has been enabled in LMS via System Administration>Configuration>System Configuration>PARTNER_EXTRACT

However, the partner extract file has not been received.

Environment

SAP SuccessFactors Learning

Cause

After the extract is enabled, the extract must be validated before the extract is delivered.
For first time enablement of the extract, this can take up to 7 days to complete.

Resolution

Please allow 7 days for extract to be received after enabling the Partner Extract
If the extract is not received within 7 days, please raise a support ticket for further investigation.

Keywords

KBA , LOD-SF-LMS-DSE , Data Service Extracts , Problem

Product

SAP SuccessFactors Learning 2211