SAP Knowledge Base Article - Public

3287419 - Quote not loading when trying to edit

Symptom

Error when trying to Edit a Quote "Object Reference not set to an instance of object".

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Try Editing/Opening a quote;
  2. Error message "Object Reference not set to an instance of object".

Cause

  • Quote 1.0 is the active engine on the domain;
  • "Add item to existing contract" is enabled on Item Actions Workflow for the Quote Status that is giving the error.

Resolution

Remove Action "Add Item to Existing Contract" from workflow, since Quote 1.0 engine is in use and it is not supported.

Keywords

Quote 1.0, Object Reference Not Set to the Instance of Object, Edit, Workflow, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023