SAP Knowledge Base Article - Preview

3288104 - Unable to attach PDF - Read error during PC upload: An error occurred when uploading to SAP Knowledge Provider

Symptom

The following issue is being faced when trying to upload a PDF to a Sales Order or Billing Document:

"Read error during PC upload: An error occurred when uploading to SAP Knowledge Provider"

If you click on the "More Info" button, the message displayed is:

"An error occurred when uploading to SAP Knowledge Provider.

Check the following possible causes:

  • The document may already be open in an external application.
    In this case, close the application and try again.
  • The system was not able to access an external content server or an external archive."

This only happens with certain PDF documents. When trying to attach a different PDF, the upload works.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP S/4HANA
  • SAP S/4HANA Cloud

Product

SAP S/4HANA Cloud all versions ; SAP S/4HANA all versions

Keywords

CMIS, KPRO, Virus, PDF, upload, JavaScript, SCMS_DOC_CREATE_FILES, 1R579, unknown_error, unknown error, CMS073, Content Management Service, SOFFPHIO, SOMU, SCP-DM.100, Z/temp/, Z:\temp\, an error occurred when uploading to SAP Knowledge Provider, read error during pc upload, create attachment, Read error during PC upload, sales order, billing document, invoice, S/4HANA, Cloud 2208, SAP Cloud Tenant, Services for Object, change, preliminary, billing, document, documents, change, master, header, VA02, Virus Scan, BC-SEC-VIR, Scan Profile, 1585787, 1688865, 1494278, NW-VSI, NW-VSI 2.00, NW-VSI 2.1, VSI, VSI2, VSA, Virus Scan Interface, Virus Scan Adapter, Anti-Virus, Anti-Malware, MIME Type Filter , KBA , BC-SRV-KPR , Knowledge Provider , BC-SEC-VIR , Anti Virus Protection , Problem

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