Symptom
The Mass Edit Function does not work when you select all records in OWL screen.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the affected OWL screen.
- Click on Select All button.
- Result: The edit button is disabled.
Cause
The mass update functionality will only allow to select records available in one page as pagination (navigation to other pages) is not allowed. When the OWL loads, the data for only the current page is retrieved (30 records). And on navigating to different pages, the previous records are deleted and the active page records are now displayed. Hence, the edit button is disabled when selection is performed across pages.
Resolution
For the mass edit function to work you need to select records that are on the same page.
Keywords
Mass Edit, Disabled, Select All , KBA , AP-RC-UIF , C4C UI Framework , How To