SAP Knowledge Base Article - Public

3288180 - How to add/remove fields from AskHR tickets?

Symptom

You wish to add or remove fields for the AskHR tickets.

Environment

SAP SuccessFactors HXM Suite

Resolution

In this example, let's try adding the standard field "Who is the affected user?"

Steps are:

  1. Go to your BTP
  2. Click on Connectivity > Destinations > edit the Bizx_Odata destination configuration. 
  3. Choose New Property for each additional property you want to add.
  4. Then, in the two fields you can fill with the following information:
    OptionDescription
    showAffectedUserFieldThe Affected User field. Enables or disables employee access to an HR ticket that's created for an employee.
    hideIncidentCategoryFieldThe Incident Category field. Enables or disables the visibility of an HR ticket category.
    Note

    You can't hide the <Incident Category> field in the mobile app.

    hidePriorityFieldThe Priority field. Enables or disables the priority of an HR ticket.


  5. As we are configuring the "Who is the affected user?" field, in the first box you can add: showAffectedUserField
  6. In the second box, please add: yes to enable the property.
  7. After few minutes, your field will be enabled in AskHR.

Note: In case you wish to disable/remove that field in the future, please replace the value of the second box for: no

See Also

https://help.sap.com/docs/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL/a94a7e623f4e49e897ac3220b993202d/9485eae785944dd6be39ec6ef1ce7f7a.html

Keywords

Destinations, fields, AskHR, Service Center, What does this ticket relate to?, What is the nature of request?, What is your question? How can we help you?. , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , How To

Product

SAP SuccessFactors HXM Suite all versions

Attachments

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