SAP Knowledge Base Article - Public

3288461 - Not Possible to See Holiday Calendar for Service Agents

Symptom

After creating a service agent and performing the organizational assignment, you are not able to locate where to maintain a holiday calendar for the agent.

Environment

SAP Business ByDesign

Cause

Currently service agents do not support holiday calendars. In a normal scenario the service agents are hired as external workforce, so holiday calendars would be defined by the external company, instead of the ones created in the system.

Resolution

System works as expected

Keywords

working, schedule , KBA , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP Business ByDesign all versions