Symptom
After creating a service agent and performing the organizational assignment, you are not able to locate where to maintain a holiday calendar for the agent.
Environment
SAP Business ByDesign
Cause
Currently service agents do not support holiday calendars. In a normal scenario the service agents are hired as external workforce, so holiday calendars would be defined by the external company, instead of the ones created in the system.
Resolution
System works as expected
Keywords
working, schedule , KBA , SRD-HR-TLM , Time and Labour Management , How To
Product
SAP Business ByDesign all versions