SAP Knowledge Base Article - Public

3288628 - 2H 2022 - Error accessing Employee Profile after release

Symptom

Customer reported that error is prompting after clicking or accessing Employee File/My Employee File.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to customer's instance
  2. Access Employee File/My Employee File/Employee Profile
    There will be an error prompt.

Cause

details will be provided by Brij tomorrow

Resolution

details will be provided by Brij tomorrow

Keywords

EP error, can't access EP, can't access profile, opening Employee file error, custom mdf issue, errorMessage=Bad escaped character in JSON at position , KBA , LOD-SF-MDF-PP3 , MDF on People Profile , Problem

Product

SAP SuccessFactors HXM Core 2211