Symptom
Error is appearing when completing tasks:
Entity ONB2UsefulContactActivity with the given key 'undefined' is not found.
Entity ONB2WhereToGo with the given key 'undefined' is not found.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Access instance;
- Proxy as the person assigned in tasks;
- Click in tile Manage activity;
- The error appears:
Entity ONB2UsefulContactActivity with the given key 'undefined' is not found.
Entity ONB2WhereToGo with the given key 'undefined' is not found.
Cause
The tasks are assigned to one person and hiring manager is a different one with target population for all direct reports.
Resolution
The permission roles assigned to the person ins tasks have a target population of Direct reports whereas the new hire has a different hiring manager assigned. Therefore, need to correct the target population to do match with the reports and assigned person.
Keywords
OBX, onboarding, permission, role, target population, usefulcontact, ONB2, wheretogo , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem