SAP Knowledge Base Article - Preview

3289117 - WhatsApp Integration via CTI Widget with Live Activity or Agent Desktop in SAP Service Cloud

Symptom

You are using either the Live Activity (LA) center or the Agent Desktop (AD) add-on in SAP Cloud for Customer and want to integrate WhatsApp as a supported communication channel via a CTI Certified Provider. 


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Add-on: Agent Desktop (AD) or Live Activity (LA)  

Product

SAP Cloud for Customer core applications 2211

Keywords

Sinch, Cisco, Avaya, Integration, Business Partner Identification, Phone, SMS, Message,WhatsApp, CTI, Agent Desktop, Live Activity, Cloud for Customer, Messaging Apps, ANI, SMS Events, Channel Configuration, Sinch, C4C Integration  , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-LA , Live Activity , Problem

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