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SAP Knowledge Base Article - PreviewSymptom
- You are using either the Live Activity or the Agent Desktop (add-on)
- You are also using a CTI Certified Provider which supports WhatApps as a communication channel
- To understand what is required for C4C to identify Business Partners when an interaction arrives
Read more...
Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2211
Keywords
WhatApp, Sinch, Cisco, Avaya, Integration, Business Partner Identification, Phone, SMS, Message , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-LA , Live Activity , Problem
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