SAP Knowledge Base Article - Public

3289119 - Alien number/USCIS number is being asked when user I-766 form is selected - Onboarding 1.0

Symptom

In I-9 section-2 page, when selecting form I-766, an error appears that Alien number or USCIS number is required.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

1. Go to affected I-9 form
2. In I-9 section-2 page an error appears that Alien number or USCIS number is required.

Resolution

On I-9 section-2 page, if the user selected the employment authorization card ( I-766) document number then the system doesn’t ask to provide USCIA/Alien number and as a result, there is no field to enter this information.

I-9 doesn't have a requirement to collect alien number when the I-766 document is presented. However, E-Verify requires it.
Currently, if new hire has provided an I-766 document without an alien number, e-verify will not be triggered.

By capturing the USCIS/Alien number, we prevent all E-Verify rejections.

Keywords

Alien, USCIS, I-766, I-9 Section 2, OBD, Onboarding 1.0 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding