SAP Knowledge Base Article - Public

3289120 - External Career Site: "This password has already been reset, or a newer password reset link has been sent to you" - Recruiting Management

Symptom

  • Receiving an error when accessing the password reset link.
  • "This password has already been reset, or a newer password reset link has been sent to you. Please check your email for a more recent password reset link or request another password reset here."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Click 'Forgot your password'.
  2. Submit the password reset request.
  3. Open the link received in the password reset email.
  4. It shows the error "This password has already been reset, or a newer password reset link has been sent to you. Please check your email for a more recent password reset link or request another password reset here."

Cause

  • The link expires in 24 hours.
  • The link becomes invalid once the candidate has submitted a new password reset request.
  • The link becomes invalid once the candidate has reset the password.
  • Browser cache issues.

Resolution

  1. Please ask the candidate to clear browser caches and cookies.
  2. Re-submit a password reset request.
  3. Check the mailbox and make sure to open the latest password reset email.
  4. Open the link.

See Also

KBA 3272910 - Is it possible to change the text that appears for invalid "Forgot Password" - Recruiting Management

Keywords

password reset, link, forgot password, email, invalid, external career site, candidate, login, RMK, unable to reset password , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions