SAP Knowledge Base Article - Public

3289148 - CPQ - C4C Integration: Updating Sales Quote is not working

Symptom

Update C4C Quote from CPQ is not working when using Quote 2.0 Engine. 

Environment

Type: Test and Productive Systems connected with C4C environment
Product version: SAP CPQ 2023
System managed by: SAP Cloud Tenant
Sold product: SAP SALES CLOUD CPQ

Cause

UpdateSalesQuote event is not properly configured.
On Quote 2.0 engine, UpdateSalesQuote event is needed in order to update quotes on C4C as "Automatically Update Sales Quote" do not work with Quote 2.0 - C4C integration.

Resolution

UpdateSalesQuote event is required in order to properly update Quotes in C4C. 

See Also

Adding Subscription to Events  - https://help.sap.com/docs/SAP_CPQ/0fd304e6b1fc46e18fbead1f2c908f8e/33e1fb69823949c0a8c7cab2e0f01949.html
Define Providers Settings - https://help.sap.com/docs/SAP_CPQ/0fd304e6b1fc46e18fbead1f2c908f8e/59bcee912ef2400fb9a85e88396cce72.html

Keywords

C4C, Quote 2.0, UpdateSalesQuote, Subscription to Events, CPQ. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023 ; SAP Cloud for Customer core applications all versions