SAP Knowledge Base Article - Public

3289887 - Survey View Available in Sales Quotes But Not Available in Sales Orders

Symptom

You noticed the Surveys view inside sales quotes but you do not see this as option for your sales orders. You may be aware of the fact that they share the same underlying business object and wonder why this happens.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Sales Quotes view.
  3. Open sales quote ABC (where ABC is the ID of a sales quote).
  4. You can see a Surveys view (or can include this view in adaptation mode).
  5. Go to the Sales work center.
  6. Open the Sales Orders view.
  7. Open sales order DEF (where DEF is the ID of a sales order).
  8. You cannot see a Surveys view (or cannot include this view in adaptation mode).

Cause

Technically Sales Orders and Sales Quotes share the same business object, but they are not same entities. Their UIs are completely different and developed based on business requirements. Having Surveys view in Sales Orders was not a business requirement and that is the reason it is not available now. This is not a bug, it is a new requirement.

Resolution

This is the current system standard behavior. You can submit this new requirement request in the Customer Influence Session.

If you need this functionality urgently, however, you may contact the SAP Customer Experience Services as follows:

a) If you are a partner: please use cloudsolutionpartner@sap.com <mailto:cloudsolutionpartner@sap.com> or the Partnerfinder.

b) If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of the screen then choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Customer Experience Services will be charged as packaged services based on fixed prices.

Keywords

Survey ; View ; Tab ; Not ; Avaiable ; Visible ; Cannot Be Added ; Sales Quote ; Sales Order ; Adaptation Mode ; , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer add-ins all versions