SAP Knowledge Base Article - Public

3289958 - After changing the BizX language Canvas reports are displaying errors

Symptom

After changing BizX language Canvas reports are displaying errors

It happens when the reports are executed online and/or offline

It can happen just for specific users or for all users

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Confirm that the Canvas report works when you run it in a language
  2. Then change BizX language
  3. Run the same report again (online and/or offline)
  4. The report shows an error

Cause

The ORD/WFA cache takes some time to refresh

Resolution

Please refrain from running the report right after changing the BizX language. The cache takes a while to refresh and to pick up the new language. Please wait at least 12 hours to run the report again after changing the language.

Keywords

ORD, canvas, language, error, detailed reporting, advanced reporting , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem

Product

SAP SuccessFactors HXM Suite all versions