You are clearing an e.g. customer invoice against another open in the customer account monitor, however a system crash is being raised.
SAP Business ByDesign.
Reproducing the Issue
- Go to Receivables work center.
- Go to Customer Accounts view.
- Open the customer account monitor.
- Select the relevant invoice and clear it against another open item.
A system crash happens.
A possible reason for this issue is due to missing product tax in the related invoice. You can check this as follows:
- Open the invoice in View All mode.
- Go to Items tab.
- Go to Taxes tab.
You see that there is a tax code selected, but no taxes have been calculated. Even if there is a non-taxable tax code assigned, there should be a tax line with at least a 0,00 amount (for non-taxable tax codes).
You need to cancel this invoice and create a new one. On the new document, before posting, ensure that the Tax details are correctly populated and that a tax line is created.
Invoice. Tax Code. Tax Amount. Product Tax. , KBA , SRD-FIN-ACR , Receivables , How To