3290002 - System Crash When Clearing Invoice Against Another Open Items

You are clearing an e.g. customer invoice against another open in the customer account monitor, however a system crash is being raised.

SAP Business ByDesign.

1. Go to Receivables work center.
2. Go to Customer Accounts view.
3. Open the customer account monitor.
4. Select the relevant invoice and clear it against another open item.

A system crash happens.

A possible reason for this issue is due to missing product tax in the related invoice. You can check this as follows:

1. Open the invoice in View All mode.
2. Go to Items tab.
3. Go to Taxes tab.

You see that there is a tax code selected, but no taxes have been calculated. Even if there is a non-taxable tax code assigned, there should be a tax line with at least a 0,00 amount (for non-taxable tax codes).

You need to cancel this invoice and create a new one. On the new document, before posting, ensure that the Tax details are correctly populated and that a tax line is created.

Invoice. Tax Code. Tax Amount. Product Tax. , KBA , SRD-FIN-ACR , Receivables , How To