Symptom
Advanced Reporting shows more 'Rejected' Workflow results than observed on the Manage Workflow Requests page.
Environment
SAP SuccessFactors HXM Suite
Cause
When a workflow is sent back and resubmitted, a new request is created (with a new workflow ID). The old request no longer appears in Manage Workflow Request, only the resubmitted workflow ID shows up.
The old request is only visible in the resubmitted workflow under 'Show Previous Request'. It also has a status 'Rejected'.
Resolution
This is currently how Manage Workflow Requests page is configured. Advanced Reporting fetches data as expected.
Our Development team is aware of this and may consider enhancing this functionality in one of the future releases. This KBA will be updated accordingly.
Keywords
Advanced Reporting, Rejected, Workflow, Manage Workflow Requests, sent back, resubmitted, Show Previous Request , KBA , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem