Symptom
Advanced Reporting shows more 'Rejected' Workflow results than observed on the Manage Workflow Requests page.
Environment
SAP SuccessFactors HXM Suite
Cause
• When a workflow is sent back and resubmitted, a new request is created with a new workflow ID.
• The old request no longer appears in the Manage Workflow Requests page; only the resubmitted workflow ID is displayed.
• The old request is visible within the resubmitted workflow under 'Show Previous Request' and is marked with the status 'Rejected'.
Resolution
1. Understand that the Manage Workflow Requests page does not display data from the old request.
2. Note that the old request is stored in the database and can be retrieved via Advanced Reporting.
Keywords
Advanced Reporting, Rejected, Workflow, Manage Workflow Requests, sent back, resubmitted, Show Previous Request , KBA , ss_anonymizedkba , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem
SAP Knowledge Base Article - Public