3290022 - Upgrade was not found error in IAS upgrade Monitoring Tool

The customer is facing IAS upgrade error in Monitoring Tool.

Error: "The process data for the upgrade was not found. If the upgrade process was attempt recently, it may not have triggered or completed successfully"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HXM Suite

1. Login to customer's instance
2. Go to Monitoring Tool for IAS

This is an expected behavior.

The SPC wouldn't keep the process details forever.  If the process is more than one year ago, SPC side would remove the record.

2791410- Integrating SuccessFactors with Identity Authentication through the Upgrade Center

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