SAP Knowledge Base Article - Preview

3290081 - Failed to create interaction, please contact your administrator, when answering a phone call from the Agent Desktop

Symptom

  • You are using the Agent Console Add-On for SAP Service Cloud
  • Sometimes, when answering a call, the following message would appear: "Failed to create interaction, please contact your administrator."
  • The above message causes the system to not create the Interaction which is displayed in the Customer Hub nor the Activity Created under the Activities WC in C4C 


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service

Product

SAP Cloud for Customer core applications 2211

Keywords

 Invalid number, AD, agent desktop, failed interaction, failed to create activity, Phone call, failed, "Invalid phone number" , KBA , failed to update interaction , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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