Symptom
While calling SuccessFactors with Odata API, are you facing the error below:
"API[LGN0015]Authentication failed. You have entered an incorrect username or password (status code = 4)."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
Perform an OData API call to SuccessFactors.
Cause
Wrong username and/or password;
Resolution
Check if the SuccessFactors system username and/or password are really correct.
Note the IAS/IPS password is completely different from the SuccessFactors system password.
If you are not sure about the SuccessFactors system password, you can reset it under SuccessFactors > Reset User Passwords.
See Also
KBA 2505553 - Basic authentication is not working in a SSO enabled instance - SuccessFactors
KBA 2791410 - Integrating SuccessFactors with Identity Authentication through the Upgrade Center
Keywords
api user, 401, unauthorized, authentication, credential, credentials, IAS, IPS , KBA , LOD-SF-INT-ODATA , OData API Framework , Problem