Symptom
- The SAP Support team has requested a copy of the browser trace logs in HAR format after an issue has been reproduced
- This file can them be imported by the processor, where SAP can perform further analysis or an issue
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Environment
- SAP Cloud for Service
- SAP Cloud for Customer
- Live Activity
- Agent Desktop
- Microsoft Edge Browser
- Google Chrome Browser
Product
SAP Cloud for Customer core applications 2211
Keywords
HTTP, HAR, Troubleshooting, SAP Cloud for Service , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-SRP , Service Request Processing , Problem
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