SAP Knowledge Base Article - Preview

3290099 - How to capture and export trace logs in Chrome or MS Edge as HAR files

Symptom

  • The SAP Support team has requested a copy of the browser trace logs in HAR format after an issue has been reproduced
  • This file can them be imported by the processor, where SAP can perform further analysis or an issue


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Customer
  • Live Activity
  • Agent Desktop
  • Microsoft Edge Browser
  • Google Chrome Browser

Product

SAP Cloud for Customer core applications 2211

Keywords

HTTP, HAR, Troubleshooting, SAP Cloud for Service , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-SRP , Service Request Processing , Problem

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