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3290130 - SUM error in shadow instance: Error "Cannot receive encrypted symmetric key from client". SAP ASE Business Suite

Symptom

While running SUM  in the phase MAIN_SHDINST/SUMMOD_SHDALIASCRESCEXEC_ALIAS getting the error:
4EETQ399 1 [D:/depot/b, 8316]: Last SYBASE DBSL patchcomment SYB: hints for recompile (3271189) 
4EETQ399 1 [D:/depot/b,41676]: ERROR: -1 in function SQLConnectWithRetry (SQLConnectWithRetry) [line 7165] 
4EETQ399 1 [D:/depot/b,57717]: (4002) [ZZZZZ] [SAP][ASE ODBC Driver][Adaptive Server Enterprise]Login failed. 
4EETQ399 1 [D:/depot/b,41405]: syb_glob.dbsl_ca.errclass set to DBSL_EC_RESTART 
4EETQ399 1 [D:/depot/b,41676]: ERROR: -1 in function SQLConnectWithRetry (SQLConnectWithRetry) [line 7165] 
4EETQ399 1 [D:/depot/b,57717]: (16165) [ZZZZZ] [SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot receive encrypted symme 
4EETQ399 1 [D:/depot/b,57717]: tric key from client
4EETQ399 1 [D:/depot/b,41676]: ERROR: -1 in function SQLConnectWithRetry (SQLConnectWithRetry) [line 7165] 
4EETQ399 1 [D:/depot/b,57717]: (16165) [ZZZZZ] [SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot receive encrypted symme 
4EETQ399 1 [D:/depot/b,57717]: tric key from client. 
4EETQ399 1 [D:/depot/b, 8340]: Connection 0 failed using DRIVER={Adaptive Server Enterprise};server=xxxxx;port=4901;uid=SAPSR3SHD;db=SID;pwd=xxxxxxxxxxx;TextSize=2147483647;CRC=0;FetchArraySize=1000;ReleaseLocksOnCursorClose=1;DynamicPrepare=1;QuotedIdentifier=1;UseCursor=2;homogeneousbatch=1;charset=utf8;EncryptPassword=1;EnableLOBLocator=0;app=R3 000 00 comm rd ODBC;logintimeout=3;ProtocolCapture=cap_p111111_comm_rd;supresstdscontroltokens=1;SuppressRowFormat=1;SuppressParamFormat=1;


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Environment

  • SAP Adaptive Server Enterprise ASE 16 Business Suite
  • SAP Adaptive Server Enterprise ASE dbclient below version SP03 PL09

Product

SAP Adaptive Server Enterprise 16.0

Keywords

SUM,SYB,Cannot receive encrypted symmetric key from client,MAIN_SHDINST/SUMMOD_SHDALIASCRESCEXEC_ALIAS , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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