SAP Knowledge Base Article - Public

3290164 - Notification Emails Not Received for Compensation Report Export Jobs

Symptom

When generating the following report types, you do not receive an email notification:
  • Executive Review Export (for views with massive employee counts)
  • Aggregate Export
  • Compensation Plan Activity Audit

Environment

SAP SuccessFactors Compensation Management

Reproducing the Issue

  1. Go to Executive Review
  2. Select a template
  3. Set Team View > Population to All Employees
  4. Export
  5. Receive a popup
  6. Go to Admin Center > Tools > Action for All Plans > Monitor Compensation Jobs
  7. Look for the job type Report Export that matches the file name provided in the popup
  8. The job will complete, but you will not receive an email notification

Cause

Notifications specific to the type of job used for Executive Review export are not enabled

Resolution

  1. Follow the steps in Implementing and Managing Compensation - Setting Up Email Notifications to ensure notifications are enabled for the following notifications:
    • Scheduled Report Failure
    • Scheduled Report Warning
    • Scheduled Report Success
  2. Re-generate your report

    See Also

    Implementing and Managing Compensation - Setting Up Email Notifications

    Keywords

    email notification, report export, executive review export, compensation plan activity audit, aggregate export, CMP-21752 , KBA , LOD-SF-CMP-EML , Emails, Notifications & Alerts , LOD-SF-CMP-EXR , Executive Review , LOD-SF-CMP-REP , Reporting & Analytics, Data Imports & Exports , Problem

    Product

    SAP SuccessFactors Compensation 2211

    Attachments

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