SAP Knowledge Base Article - Public

3290208 - The time event has not been paired as there is no corresponding time event to pair with

Symptom

After manually clock-in/-out, or import of time events, there is error "The time event has not been paired as there is no corresponding time event to pair with. " in Time Sheet UI:

If you check from Manage Clock In Clock Out, you will also get Not Paired status for the new time event.

Environment

  • SAP SuccessFactors Time Tracking - Clock In Clock Out

Reproducing the Issue

Create time events manually or import time events from external system.

Cause

Scenario 1) Time events will not be paired if they cross 24 hours, including exact 24 hours. This is the standard system behaviour.

Scenario 2) The time offset for the new and previous time event are different. It can be verified in Manage Clock in Clock out by selecting field Time Offset.

Resolution

Scenario 1) Please do not create/import time events that cross 24 hours.

Scenario 2) Remove the newly imported time event in Manage CICO. Then you need to adjust the time offset in the terminal or Postman. Finally re-import the time event.

Keywords

clock, cico, punch, in, out, time offset, 24 hours , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

Product

SAP SuccessFactors Time Tracking all versions

Attachments

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