Symptom
After manually clock-in/-out, or import of time events, there is error "The time event has not been paired as there is no corresponding time event to pair with. " in Time Sheet UI
If you check from Manage Clock In Clock Out, you will also get Not Paired status for the new time event.
Environment
- SAP SuccessFactors Time Tracking - Clock In Clock Out
Reproducing the Issue
Create time events manually or import time events from external system.
Cause
Scenario 1) Time events will not be paired if they cross 24 hours, including exact 24 hours. This is the standard system behaviour.
Scenario 2) The time offset for the new and previous time event are different. It can be verified in Manage Clock in Clock out by selecting field Time Offset.
Resolution
Scenario 1) Please do not create/import time events that cross 24 hours.
Scenario 2) Remove the newly imported time event in Manage CICO. Then you need to adjust the time offset in the terminal or Postman. Finally re-import the time event.
Keywords
clock, cico, punch, in, out, time offset, 24 hours , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem