3290413 - Root Cause Analysis (RCA) Policy For Sales Performance Management (SPM)

Symptom

This KB article explains the Root Cause Analysis (RCA) policy for SAP Sales Performance Management.
It provides the scope and timeline for an official RCA.

Environment

SAP Sales Performance Management Suite.

Product

SAP Agent Lifecycle Management all versions ; SAP Agent Performance Management, enterprise edition all versions ; SAP Commissions all versions ; SAP Territory and Quota all versions

Keywords

Sales Performance Management, SPM, Callidus, CallidusCloud, Callidus Software, Root Cause RCA. , KBA , CEC-SAL-COM , Commissions , CEC-SAL-COA , SPM increases drive sales performance via coaching , CEC-SAL-APE , Agent Performance Management, enterprise edition , CEC-SAL-PPO , Agent Lifecycle Management , CEC-SAL-USM , SPM User Management tool , CEC-SAL-IAC , Insurance Agent Connection , CEC-SAL-WFL , Advanced Workflow , CEC-SAL-CPL , SPM Compliance , CEC-SAL-TAQ , Territory and Quota , CEC-SAL-ENA , Enablement , Bug Filed

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