3290513 - Supplier is unable to login to Ariba Network

Symptom

Supplier tries to login their Ariba Network account and gets ANERR ERROR.

Ariba Network Support team checks ANERR# error and see the following error:

java.lang.IllegalStateException at ariba.network.common.aceoextensions.ACEOUtilities.ensureOne(ACEOUtilities.java:1069)
at ariba.network.common.aceoextensions.ACEOUtilities.objectMatchingKeyAndValue(ACEOUtilities.java:1099)
at ariba.network.service.common.sawapplication.SAODLoginHelper.getOrCreateMfaOrgConfig(SAODLoginHelper.java:1629)
at ariba.network.service.common.config.common.SecondFactorAuthPostLoginConfig.setupForMFA(SecondFactorAuthPostLoginConfig.java:91) at

Product

Ariba Network all versions ; SAP Business Network all versions

Keywords

KBA , SBN-AN-ADM , Administration (Buyer & Supplier Account Administration) , Problem

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