SAP Knowledge Base Article - Public

3290931 - Future Hire is not searchable in the People Picker and in the Global Search - Employee Profile

Symptom

After hiring an employee for a future date, this inactive employee is not searchable in the People Picker within Employee Profile even if the option "show inactive users" is enabled. This does not appear to impact ALL future dated employees, however all necessary permission are granted to allow the user to appear in the search results and it is not working. In this scenario, employee is not searchable in Global Search as well.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. After hiring employee via 'Add New Employee', navigate to People Profile;
  2. Search for the new employee in the People Picker search (within Employee Profile) and enable 'Show Inactive Users';
  3. Search using First & Last Name, Username and/or User ID;
  4. Results returns with 'No Data'.

The same behavior can be seen when the search is done via Global Search, if the option to show inactive users on search is enabled.

Note: Currently this appears to only impact customers on DC33 (so far).

Resolution

Engineering is working on a fix for this issue. The KBA will be updated once the fix is provided.

Workaround:

  1. Access the profile of a user;
  2. Search for other user in the People Picker (arrow next to the person's name);
  3. Access the profile of another user. If the option to Encrypt User ID on URL is disabled, you will see the user ID of the user in the URL;
  4. Change this user ID for the ID of the employee that is not searchable;
  5. Profile will be shown.

Keywords

INC3685103, future hire, hire, people picker, people picker search, global header search, global search, search, not searchable, employee profile, employee central, successfactors , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions