3290931 - Future Hire is not searchable in the People Picker and in the Global Search - SuccessFactors Platform

• User with future hire date is not searchable
• Inactive user cannot be searched

• SAP SuccessFactors BizX Suite
• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Profile
• SAP SuccessFactors Onboarding

1. After hiring employee via 'Add New Employee', navigate to People Profile;
2. Search for the new employee in the People Picker search (within Employee Profile) and enable 'Show Inactive Users';
3. Search using First & Last Name, Username and/or User ID;
4. Results returns with 'No Data'.

The same behavior can be seen when the search is done via Global Search, if the option to show inactive users on search is enabled.

Potential causes:

The option "Show inactive user in people search (requires Role-based Permissions)" is disabled

Please make sure the future hire is not only missing in Global Search. In case it is, please check if the option "Show inactive user in people search (requires Role-based Permissions)" is enabled in Company System and Logo Settings.

In case it is happening both in People Picker and in Global Search, please contact SAP Support to proceed by running a refresh in SOLR Index to solve the issue.

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