SAP Knowledge Base Article - Public

3291056 - ESR task Please enter a reference document type


You are replicating data from your legacy system and you receive a Web Service Monitoring Error in Cloud For Customer - Please enter a reference document type ESR task.


Cloud for Customer

Reproducing the Issue

  1. Open your Cloud For Customer tenant.
  2. Navigate to the Administrators work center open Web Service Message Monitoring.
  3. Filter by the error text, Please enter a reference document type.
  4. Open the error context and confirm error message.


The issue is related to Legacy system, the ESR task which was created against Opportunity is not available in C4C. That’s why it failed with Reference object was not found error message in Cloud For Customer.


Ensure that data being sent from legacy system is compatible and available in C4C.


ESR task, legacy system, error context, Payload, web service message monitoring , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions