3291173 - Inactive Employee Still Presents In The System

Duplicate employee ID still present in the system whenever trying to search with the new employee ID or an Employee that is Inactive is appearing as Active for an Account.

SAP Business ByDesign.

There are many steps where you find the Employee is active

For Example:

1. Go to Account work center
2. Select contacts tab
3. Choose Responsibilities, while adding a new row, with the name XYZ in the Employee with the help of the value help, it is showing XYZ as active.

i.e. XYZ is an Employee here.

Possible causes for the issue:

Case 1: There are 2 different employees with name XYZ which is causing this problem

Case 2: You have not used the re-hire functionality for employee instead you have used new hire.

As per system design, for an employee employee ID always remains same even when the same employee is re-hired in the system.

To remove inactive Employee, follow the below steps:

1. Go to the Business Partner Data work center.
2. Go to Business Partner view.
3. Click Action and select if you want to Block or Obsolete the Service Agent.

You can use Block usage to prevent further usage of these terminated employees.

Note:

This does not happen automatically. Therefore user must set this manually.

1645825 - Unable to Block the Service Agent who is Also an Internal Employee

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