SAP Knowledge Base Article - Public

3291516 - Incorrect Navigation of Account in Sales Order Created via Web Service


You have created a Sales Order via Web Service, when you open the Sales Order and click on Ship-to the system opens the Bill-to Account instead.


 SAP Business Bydesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and find ABC (ABC represents the ID of the Sales Order).
  4. Open the Sales Order and select the View All button. 
  5. Ship-to Account is DEF (DEF represents the ID of the Ship-to Account).
  6. Bill-to Account is GHI (GHI represents the ID of the Bill-to Account).
  7. 2x click on the Ship-to Account.

The Bill-to Account (GHI) is opened instead of the expected (DEF).


In the payload the Product Recipient Party is considered as the Ship-to party, therefore, if <ProductRecipientParty><PartyID>GHI</PartyID> is maintained in the payload this is why it appears in the Ship-to field. The payload is behaving as expected.


The correct Account for Ship-to (DEF) has to be maintained under <ProductRecipientParty><PartyID>.


Ship-to, Bill-to, payload, sales order. , KBA , AP-SLO-SO , Sales Order , How To


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