3291531 - Receiving the "500 Internal Server Error" when trying to open the site in Cloud Portal for the Neo Environment

Symptom

After opening the site and recording the issue with the HttpWatch Tool or the Browser Developer Tools, then you can see the following error appearing in the traces:

URL: https://flpnwc-<tenantID>.dispatcher.<DC>.hana.ondemand.com/sites/?siteId=<SiteID>

Result: 500 Internal Server Error

Environment

SAP Business Technology Platform
SAP Cloud Portal Service for the Neo Environment

Product

SAP Cloud Portal service all versions

Keywords

500 Internal Server Error, SAPUI5, UI5, version, outdated, neo, flpnwc , KBA , EP-CPP-NEO-FS , Freestyle sites , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , CA-UI5-COR , Core and Runtime , Known Error

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