3291565 - Overdue Completed Home Page Cards for Performance Management

Users have various home page cards for Performance Management tasks such as:

• Review Your Performance
• Review Employee Performance
• Collect 360 Feedback
• Provide Feedback

• SAP SuccessFactors 360 Reviews
• SAP SuccessFactors Continuous Performance Management
• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Performance Management

1. Navigate to Home Page
2. In 'For You Today', various home page cards are displaying.

Disabling and deleting Home Page Cards

Please follow the steps in Managing the Home Page - Removing Some Card Types from the Home Page to disable home page cards and delete existing cards.

Please Note Before Proceeding: 

• It will take 1-2 hours for the card type to be disabled
• If the card is re-enabled at a later time, historical cards will not regenerate. Cards will only generate from the point the card is re-enabled.

Remove and Regenerate Cards via Provisioning job

As a customer, you do not have access to Provisioning. Please engage a Certified Partner or SuccessFactors Product Support to implement the fix.

The below steps will remove all To-Do data from the Card Services, including the corrupted ones, and then bring back all the correct/clean data.

1. Go to Provisioning for the affected instance.
2. Go to Scheduled Jobs
3. Create a new Job of type "Migrate To-Do Entries to Card Service"
   
   1. Choose any admin user as Job Owner.
   2. Select Action as "Remove from Card Service".
   3. Select processing source as "Provisioning Job".
   4. Select the To-Do Category matching the To-Do type that has the issue on the home page.
      • For Review Employee Performance or Review Your Performance, select Evaluate Performance
      • For 360 review, select Collect 360 Feedback
      • For Continuous Feedback, select Provide Feedback
   5. Run the job.
   6. Go to Monitor Jobs
   7. Check the job run status and wait for it to Complete.
      Important: For this job, the initial Completed status in Provisioning will only indicate the event initiated in the back end and does not denote the whole data processing is completed. For the true completion status, check the Job Run Details and look for a blank row to appear at the end with 'Completed' status after the row that says "Job successfully completed". This job is considered truly completed when this last blank row is visible.
      
4. Create another Job of same type "Migrate To-Do Entries to Card Service".
   
   1. Choose any admin user as Job Owner
   2. Select Action as "Migrate to Card Service ".
   3. Select processing source as "Provisioning Job".
   4. Select the To-Do Category matching the To-Do type that has the issue on the home page.
      • For Review Employee Performance or Review Your Performance, select Evaluate Performance
      • For 360 review, select Collect 360 Feedback
      • For Continuous Feedback, select Provide Feedback
   5. Run the job.
   6. Go to Monitor Jobs
   7. Check the job run status and wait for it to Complete.
      Important: For this job the initial Completed status in Provisioning will only indicate the event initiated in the back end and does not denote the whole data processing is completed. For the true completion status, check the Job Run Details and look for a blank row to appear at the end with 'Completed' status after the row that says "Job successfully completed". This job is considered truly completed when this last blank row is visible.
      
5. Repeat the above steps for every category of To-Dos for which there are completed To-Dos showing on the Home Page.

Note: In case of any failures in the execution of the above Jobs, please contact Support.

Managing the Home Page - Removing Some Card Types from the Home Page

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