SAP Knowledge Base Article - Public

3291759 - Reminder notification is not sent to the initiator in their default locale

Symptom

Reminder notification is sent to the initiator if 'Include Workflow Initiator in Workflow Reminders' checkbox is checked in the provisioning job 'Workflow Action Reminder'. In this case the initiator is added as a CC in the notification that is sent to the approver.

As the initiator is CC in the reminder notification sent to the approver, the initiator receives the email notification in the default locale of the approver which may differ from the initiator's default locale.

Environment

  • SAP SuccessFactors Employee Central : Workflows

Resolution

  • This is currently an expected behavior
  • The notification is being sent to the approver, hence the approver's language is used. The initiator is included in this email itself as CC, hence they receive the same notification in the language of the approver
  • If a change in behavior is needed, then please raise an enhancement for the same: https://launchpad.support.sap.com/#/notes/2090228

Keywords

Reminder, initiator, CC, notification, workflow, email, default locale, language, employee central , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem

Product

SAP SuccessFactors HXM Core 2211