SAP Knowledge Base Article - Public

3291794 - " Unable to load Chart:\{0\} " error message appears when opening the Explorer mode in SAP Analytics Cloud (SAC)

Symptom

  • When trying to open Explorer mode in SAC story error appears: "Unable to load the chart: (0)".
  • The following information can be seen in the Console tab in Developer tools:"Assertion failed : xxx Dimension not found!!"
  • Even though the error message appears, the data is being displayed properly.

Environment

SAP Analytics Cloud (Enterprise) 2022.21.11 

Reproducing the Issue

  1. Access SAC.
  2. Open the affected story.
  3. Go to Explorer mode.
  4. Notice the error message: 'Unable to load the chart'

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue,  sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, DWC, Data Warehouse Cloud, unable, load, chart, explorer mode, explorer, error message, error,  , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-DES-EXP , SAP Analytics Cloud data exploration and explorer views , Problem

Product

SAP Analytics Cloud 1.0