3291954 - Scope Item is not Copied from Request for Change Template

Request for Change templates are used with a scope item defined in the scope assignment block of the template. When creating a request for change from the template the scope item is not copied to the request for change.

SAP Solution Manager 7.2

1. Create a Request for Change template in the CRM UI
2. Define a scope item in the scope assignment block
3. Release the template
4. Create a Request for Change document from the template
5. See that there is no scope item in the assignment block of the resulting request for change

1. The copy control rules are incorrect
2. The wrong transaction type was selected in the scope assignment block in the template

Check the copy control rules

1. Execute transaction code SM34
2. Maintain cluster AIC_SETTINGS2
3. Find the template transaction type (SMCT, ZMCT, etc.)
4. Select "Copy Control Rules"
5. Find the line that defines the rules for the target transaction type (SMCT -> SMCR, ZMCT -> ZMCR, etc.)
6. Check that the column "Scope" is ticked

Check that the correct transaction type has been selected in the scope assignment block for the template

1. On the CRM UI navigate to your template
2. Scroll down to the scope assignment block
3. Click the dropdown and check the options available
   1. If needed enable keys in the dropdown options (Click "Personalize" in the header -> Personalize settings > Tick "Show keys in dropdown lists")
     
4. Check that the correct transaction type has been chosen
   1. For example if copy control rules do not allow SMMJ to be created from ZMCR then SMMJ should not be selected in the template. Instead if ZMCR -> ZMMJ is permitted ZMMJ should be used.
     

2636654 - How to configure Copy Control for follow-up transactions - SAP Solution Manager

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