SAP Knowledge Base Article - Public

3292000 - View Change History in RBP pages taking a long time to open

Symptom

  • in Manage Permission Groups page the View History summary option for certain group is not working as expected
  • the View History summary is taking a very long time to open sometimes over 3 min

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. open Manage Permission groups
  2. click take Action on a group
  3. select View change history
  4. it is taking a long time for the pop up to appear (sometimes over 3 min)

Cause

Too many records for the group change history 

Resolution

  • This is expected behavior when there is too many records for the group change history 
  • If there is a need to clear the history for certain group please
    • raise a case with Support under LOD-SF-PLT-RBP
    • Support will contact Engineering to run a script to clear the history
    • please provide customer approval and which RBP group that need their history cleared

See Also

INC3410145

Keywords

INC3410145
, KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions