SAP Knowledge Base Article - Public

3292134 - Some interactions in email are not received and captured in Message Center - Recruiting Management


When the recruiter initiates email via Contact Candidate or Send Email button in Application, the email is received by the candidate. When the candidate or recruiter responded to the email using their MS Outlook or other Email application, this is not received by the recipient or captured in Message Center.


SAP SuccessFactors Recruiting Management


The sender may have removed/deleted some of the part of the email that is important in capturing the data like CorrespondenceCode or  ~~~~~ Important: Please add your response above this line ~~~~~. They should just type their message and avoid altering the information or text in the email.

Also, keep the your response to simple text. Avoid adding Email Signature that contains images or highly formatted text that is not supported by the Richtext Editor in Message Center.


email not received, message not showing message center , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions