SAP Knowledge Base Article - Preview

3292333 - Unable to receive emails coming from CPQ

Symptom

  • Not receiving password reset emails
  • New user did not received emails
  • Quote proposal is not received
  • CPQ is not sending notifications
  • Approval emails are not delivered
  • When "From Email Address" is set to @sap.com, email is not received, and if it is something different, it works.


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Environment

SAP SALES CLOUD CPQ

Product

SAP CPQ 2023

Keywords

Email, Mail, Spam, Filter, DKIM, SMTP, Outbound emails, SPF, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

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