SAP Knowledge Base Article - Public

3292449 - External Onboardees unable to login the system because it is redirecting to the SSO login Page


We have enabled SSO, however onbordee unable to login into the system it is asking domain email ID of the company, usually SSO should not be applicable for Onbordeess


SAP SuccessFactors Onboarding

Reproducing the Issue

The customer has the SSO login enabled in the provisioning.

When the onboardee/external user receive the welcome email , the link in the email is redirecting to the SSO login page.


The Partial Organization SSO should be enabled.

Only if this is enabled the external user will be able to login using standard username and password and the employees will be able to login using the SSO.

This setting should not be enabled if you have IAS enabled in the system.

Attaching screenshot for reference.

NOTE: If SAML V2: SAP Identity Authentication Integration

Select this Checkbox if this Assertion Party is Connected to SAP Identity Authentication, this switch is enabled in the provisioning, then the IAS is enabled in the instance. If this switch is disabled, then the instance uses custom IDP and partial SSO switch needs to be enabled. 


SSO Login , External user , Password , Onboarding , KBA , LOD-SF-OBX-ACC , Accessibility , Problem


SAP SuccessFactors Onboarding 2111