SAP Knowledge Base Article - Public

3292449 - External Onboardees unable to login the system because it is redirecting to the SSO login Page

Symptom

We have enabled SSO, however onbordee unable to login into the system it is asking domain email ID of the company, usually SSO should not be applicable for Onbordeess

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

The customer has the SSO login enabled in the provisioning.

When the onboardee/external user receive the welcome email , the link in the email is redirecting to the SSO login page.

Resolution

The Partial Organization SSO should be enabled.

Only if this is enabled the external user will be able to login using standard username and password and the employees will be able to login using the SSO.

This setting should not be enabled if you have IAS enabled in the system.

Attaching screenshot for reference.

Keywords

SSO Login , External user , Password , Onboarding , KBA , LOD-SF-OBX-ACC , Accessibility , Problem

Product

SAP SuccessFactors Onboarding 2111