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3292472 - Logon to Fiori Launchpad results in " Failure - Unable to load groups "

Symptom

User attempting to logon to Fiori Launchpad and receiving error "Failure - Unable to load groups".  Error in browser console shows:

Failed to load tile: Error (404, ) in OData response for GET "/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata;o=HANA/Catalogs('HANA_CATALOG_MODELER')/Chips?$filter=id%20eq%20'SAP_SB_MODELER_ASSOCIATION'%20or%20id%20eq%20'SAP_SB_MODELER_AUTHORIZATION'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_DRILLDOWN'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_MIGRATION_TOOL'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_TILE'%20or%20id%20eq%20'SAP_SB_MODELER_WORKSPACE'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_KPI'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_EVALUATION'": HTTP request failed - sap.ui2.srvc.ChipInstance({oChip:sap.ui2.srvc.Chip({sChipUrl:""}),bFullscreen:false}) sap.ushell_abap.adapters.abap.LaunchPageAdapter

Reviewing Pagesets request, we see attempt to load Suite on Hana (SOH) group SAP_KPIMOD_TCG_S:

{"id":"https://<host>:<port>/sap/opu/odata/UI2/PAGE_BUILDER_PERS/Pages('%2FUI2%2FSAP_KPIMOD_TCG_S')","uri":"https://<host>:<port>/sap/opu/odata/UI2/PAGE_BUILDER_PERS/Pages('%2FUI2%2FSAP_KPIMOD_TCG_S')","type":"PAGE_BUILDER_PERS.Page"},"id":"/UI2/SAP_KPIMOD_TCG_S","title":"KPI Modeler","catalogId":"/UI2/FLPD_CATALOG","layout":"{\"order\":


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Environment

  • S/4Hana 1909
  • SAPUI5 1.71.50

Keywords

SAP_KPIMOD_TCG_S /sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata fiori role group  , KBA , CA-GTF-SB-S4H , Smart Business for S4HANA , Problem

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